FREQUENTLY ASKED QUESTIONS
A receptionist is available during business hours to make appointments for well child visits, follow-ups, and sick visits. Walk-ins are discouraged unless a true emergency arises. Please call before you come to the office so we can work your child in and avoid a long wait for you.
We make every possible attempt to see your child the day you call if you so desire. In order to make this work, please call as early in the day as possible so we can arrange our schedule to fit everyone’s needs. Call the office number for appointments: 865-690-8778.
If you have an emergency that should not wait until the next available office time, please call the office and follow directions on the message. Please call before going to the Emergency Room unless you have a life threatening emergency. Many trips to the ER can be avoided with a simple phone call, and the doctors want to know if your child is very ill. If you are referred to the ER, the physician at the hospital will examine and treat your child. The doctors will be notified if admission is needed or unusual circumstances arise. East Tennessee Children’s Hospital is our preferred Emergency Room, but University of Tennessee Hospital ER does see children also if your insurance dictates that you go there.
Our staff is available to answer questions during regular business hours by phone. If you feel that your child needs to be seen, tell the receptionist so she can make an appointment. If you are unsure whether your child needs to be seen, ask to speak to a nurse.
We will answer your calls as soon as we can, depending on how busy the office is at that time. If your call is an emergency, clearly state this to the receptionist so she can interrupt us to answer your call. Before you call the office, check to see if your question is answered on this site by searching using the box above. If you are still unsure, please do not hesitate to call us. We ask that you try to call during regular business hours so that we can spend quality time with our families when we go home. We will answer your call before we leave for the day. If you plan to leave or not be available for some time, please relay this information so that we will know where and when we can contact you.
It is our policy that antibiotic prescriptions will not be called in for patients that we have not examined. This might seem like an inconvenience, but with rising antibiotic resistance we need, as a society, to make sure that we only use antibiotics when indicated. It is virtually impossible to make appropriate diagnoses over the phone and without an examination. A refill to extend a course of antibiotics is also inappropriate in most cases. If symptoms still persist after a course or therapy is completed, we will need to re-examine your child to make sure that resistant or secondary infections have not arisen.
Children’s Faith Pediatrics accepts most insurance plans. If you have a question regarding billing or coverage, please contact our office during business hours and we will be happy to provide you with additional information. Regardless of coverage, all parents are ultimately responsible for bills incurred.
- Insurance co-payments are required at the time of your visit.
- Our office staff will file your insurance claims for you unless you instruct us
- A service charge will be added for all returned checks.
- We accept VISA and Mastercard for your convenience.
- Statements are mailed once a month. Payment is expected within 10 days of the statement. If you encounter financial difficulties, contact our billing department at 865-212-3618 to arrange a payment plan before a collection agency is involved. Once the collection agency is involved, we are not at liberty to arrange a payment plan with you.
- Accounts will be turned over to a collection agency if there is no effort toward payment within a reasonable time period. Notification will be sent to you prior to the account being turned over to collections. A charge will be added to the account when it is turned over to an outside agency.
- In order to bill your insurance carrier appropriately, we need your current insurance coverage information, as well as your personal address and phone number. It is your responsibility to keep this information current.